Privacy policy

Last updated: 24 August 2026

Vaulted Performance (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, register your interest, contact us, apply to coach at Vaulted Performance or otherwise interact with us.

1. WHO WE ARE

Data controller:
VAULTED PERFORMANCE LTD
Trading as: Vaulted Performance
Address:
Email: hello@vaultedperformance.co.uk
Telephone: 07490555857

For any questions about this Privacy Policy or your personal information, please contact us using the details above.

2. THE INFORMATION WE COLLECT

We may collect and process the following personal information:

• Name
• Email address
• Telephone number
• Information you submit through a contact, registration or coaching enquiry form
• Your interest in training, coaching or using Vaulted Performance
• Communications you send to us
• Technical information, including IP address, browser type, device information and website usage data where collected through cookies or similar technologies

We only collect information that is relevant to providing information, responding to enquiries, managing our relationship with you and improving our website and services.

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

• Respond to your enquiries and requests
• Register and manage your interest in Vaulted Performance
• Provide information about opening updates, access, services and coaching opportunities
• Assess and respond to coaching enquiries or applications
• Communicate with you about our services
• Improve our website, services and customer experience
• Maintain business records and meet legal, regulatory or accounting obligations
• Protect the security of our website and prevent fraud or misuse

4. OUR LAWFUL BASIS FOR USING YOUR INFORMATION

Under UK data protection law, we rely on the following lawful bases:

Consent
Where you choose to receive marketing emails or updates from us, we will rely on your consent. You may withdraw your consent at any time by clicking the unsubscribe link in an email or contacting us.

Legitimate interests
We may use your information where necessary for our legitimate interests, such as responding to enquiries, managing our relationship with you, improving our services, keeping our website secure and promoting our business to people who have asked to hear from us. We will only do this where your rights and interests do not override ours.

Contract
If you make an enquiry, booking or agreement with us, we may use your information where necessary to take steps at your request before entering into a contract or to perform a contract with you.

Legal obligation
We may process your information where necessary to comply with legal or regulatory obligations.

5. MARKETING

If you opt in to receive marketing, we may send you emails about Vaulted Performance, including opening updates, services, events, availability and coaching opportunities.

You can stop receiving marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at [contact email].

Choosing not to receive marketing will not affect service-related communications, such as replies to an enquiry you have made.

6. WHO WE SHARE YOUR INFORMATION WITH

We may share personal information with trusted service providers who help us run our website and business. These may include:

• Shopify, which hosts and supports our website
• Email marketing or customer relationship management providers
• Form, booking, payment or customer-support providers, where used
• Professional advisers, including accountants, insurers or legal advisers
• Regulators, law-enforcement bodies or other parties where required by law

We only share information where necessary and require service providers to protect it appropriately.

Some service providers may process information outside the UK. Where this occurs, we will take appropriate steps to ensure that your information receives a level of protection consistent with UK data protection law.

7. HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

As a guide:

• Enquiries and registration-of-interest information: up to 24 months after our last meaningful contact with you
• Marketing information: until you unsubscribe or withdraw consent, unless we need to retain limited information to record your preference
• Coaching enquiries or applications: up to 12 months after the application or last contact, unless you agree otherwise
• Business, accounting and legal records: for as long as required by applicable law

We may retain information for longer where necessary to establish, exercise or defend legal claims, or to meet legal obligations.

8. COOKIES

Our website may use cookies and similar technologies. Cookies are small text files placed on your device that help a website function, remember preferences, understand website use and, where enabled, support analytics or marketing.

Strictly necessary cookies are required for core website functions and do not require consent.

Where we use non-essential cookies, such as analytics or marketing cookies, we will ask for your consent through our cookie banner or settings tool before placing them on your device. You can change or withdraw your cookie preferences at any time through the cookie settings available on our website.

For more information, please see our Cookie Policy: [insert link once created].

9. YOUR RIGHTS

You have rights under UK data protection law. Depending on the circumstances, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your information
• Request restriction of how we use your information
• Object to our use of your information where we rely on legitimate interests
• Withdraw consent at any time where we rely on consent
• Request a copy of your information in a portable format
• Complain to the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at [contact email].

You also have the right to complain to the Information Commissioner’s Office. Details of how to do this are available at ico.org.uk.

10. SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no online system can be completely secure, and you provide information to us at your own risk.

11. CHILDREN

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 without appropriate consent. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be amended.

13. CONTACT US

If you have any questions about this Privacy Policy or how we use your information, please contact:

VAULTED PERFORMANCE LTD

Trading as Vaulted Performance

hello@vaultedperformance.co.uk

07490555857